Shipping Policy

Thank you for shopping with Chakra Light. We want to make sure your handcrafted crystal bonsai arrives safely and beautifully. Please read our shipping policy below.

Processing Time

All orders are carefully handcrafted and packaged with love. Please allow 3–15 business days for order processing before shipment.

Shipping Times

We ship worldwide from China. Estimated delivery times after dispatch:

• United States: 15–35 business days
• United Kingdom & Europe: 15–35 business days
• Canada & Australia: 15–40 business days
• Rest of World: 20–45 business days

Please note that delivery times are estimates and may vary due to customs processing, local postal delays, or peak seasons. Expedited shipping options may be available at checkout for faster delivery.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. We offer free standard shipping on qualifying orders — please check the checkout page for current promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to track your package through our carrier's website.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the buyer and are not included in our prices or shipping fees. We recommend checking with your local customs office for more information.

Lost or Damaged Packages

We take great care in packaging every order. If your package arrives damaged or is lost in transit, please contact us at 919866541@qq.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your shipment, please don't hesitate to reach out to us at 919866541@qq.com. We're happy to help!